uCarry Terms and Conditions

The Courier acknowledges and agrees that, when providing package transportation services for uCarry Logistics (“uCarry”), the Courier is engaged as an independent contractor and not as an employee, agent, partner, or representative of uCarry, subject to applicable law. Nothing in these Terms is intended to create an employer-employee relationship.

Each courier engagement is temporary and shipment-specific. Unless otherwise agreed in writing, the engagement begins when the Courier accepts a package for transportation and ends upon the successful and verified handover of that package to the authorized uCarry agent or designated recipient.

The Courier shall be compensated in accordance with uCarry’s applicable courier compensation guidelines and the terms communicated to the Courier before acceptance of the shipment. Payment shall ordinarily become payable following confirmation of successful handover.

Couriers are not entitled to employee wages, vacation pay, health benefits, pension benefits, employment insurance benefits, or other employee benefits from uCarry, except where otherwise required by applicable law.

uCarry may, at its sole discretion, establish bonuses, points, rewards, loyalty programs, or other incentives for eligible Couriers. Such programs may be amended, suspended, or discontinued by uCarry and shall not, by themselves, create an employment relationship or entitlement to continuing benefits.

Participation as a Courier is voluntary and subject to satisfying uCarry’s eligibility, identity-verification, security, screening, travel-document, and other applicable requirements.

Acceptance for one shipment does not guarantee eligibility or selection for any future shipment.

A Courier shall not knowingly be required by uCarry to transport a package whose contents have not been identified to the Courier.

Before accepting a shipment, the Courier shall be provided with reasonable information concerning its declared contents and shall have an opportunity to inspect the package to the extent permitted by applicable security procedures.

The Courier may decline a proposed shipment before accepting it.

A Courier may refuse to accept or transport any package that the Courier reasonably believes may be unsafe, unlawful, improperly documented, prohibited, restricted, inaccurately declared, or otherwise inappropriate for transportation.

The Courier must comply with all applicable customs, aviation-security, airline, immigration, border, and other legal requirements.

The Courier shall answer questions from customs officers, border officials, aviation-security personnel, airlines, law-enforcement authorities, and other competent authorities truthfully and shall not knowingly make any false or misleading declaration concerning a uCarry shipment.

While a package is in the Courier’s possession, the Courier shall exercise reasonable care to protect it from loss, theft, unauthorized access, or damage.

The Courier shall deliver or hand over the package only in accordance with uCarry’s authorized handover procedures and only to the designated uCarry agent or recipient.

Any loss, damage, security concern, customs issue, flight disruption, seizure, delay, or other material incident involving a shipment must be reported to uCarry as soon as reasonably practicable.

Before the Courier accepts a shipment, uCarry may provide a shipment briefing containing relevant information, including the declared contents, weight, destination, applicable documentation, handover procedures, and other information reasonably necessary for the Courier to make an informed decision regarding acceptance.

uCarry may inspect, screen, weigh, photograph, document, seal, or otherwise verify packages in accordance with its internal procedures and applicable legal requirements.

Where third-party screening services are used, uCarry may require the package to successfully complete such screening before transportation.

uCarry reserves the right to reject, suspend, or cancel any shipment that it reasonably believes is unsafe, prohibited, restricted, improperly packaged, inadequately documented, falsely declared, or otherwise inconsistent with uCarry policies or applicable law.

Where a customer provides materially false, incomplete, or misleading information concerning a shipment, uCarry may refuse or cancel the shipment and may take any further action required or permitted by law, including cooperating with or reporting the matter to the appropriate authorities.

All shipments remain subject to applicable customs, border, aviation-security, airline, law-enforcement, and governmental requirements.

Any lawful direction or decision of a competent authority takes precedence over uCarry’s internal policies and procedures.

Any inspection, screening, documentation, or verification performed or arranged by uCarry is an additional internal safety measure and does not replace any inspection, screening, declaration, authorization, or other requirement imposed by an airline, airport authority, Transport Canada, the Canada Border Services Agency, customs authorities in the destination country, or any other competent authority.

The occurrence of a Force Majeure Event does not automatically relieve the Courier of responsibility for a shipment in the Courier’s possession.

Where reasonably possible and safe to do so, the Courier shall:

Where a shipment becomes missing, lost, or unaccounted for, the Courier must notify uCarry immediately upon becoming aware of the situation and provide all reasonably requested information concerning the circumstances of the loss.

uCarry may conduct an investigation and may require the Courier, customer, recipient, authorized agent, airline, airport, law-enforcement authority, customs authority, or other relevant party to provide information reasonably necessary to determine what occurred.

A package shall not automatically be considered permanently lost merely because its delivery has been delayed. uCarry may allow a reasonable investigation and recovery period before determining that a shipment is permanently lost.

The Force Majeure provisions shall not protect a Courier from responsibility for loss or damage resulting from the Courier’s fraud, theft, intentional misconduct, unauthorized disposal or transfer of a package, or failure to exercise the standard of care required under these Terms.

For example, a Courier who knowingly leaves a package unattended contrary to uCarry’s handling requirements may not rely upon the Force Majeure provisions merely because the package subsequently disappears.

Where a shipment is lost or damaged, the customer must submit a claim to uCarry within the period specified in uCarry’s Claims Policy and provide reasonable supporting documentation, which may include proof of shipment, proof of value, photographs, receipts, invoices, or other evidence requested by uCarry.

Any compensation payable for an eligible claim shall be determined in accordance with the shipment’s declared value, any applicable shipment protection or insurance coverage, uCarry’s Claims Policy, and any limitation of liability contained in the customer’s agreement.

Payment of compensation shall not exceed the applicable liability limit or insured value of the shipment, except where otherwise required by law.

A shipment that is lawfully detained, seized, confiscated, destroyed, or otherwise taken into custody by customs, aviation-security personnel, law enforcement, or another competent governmental authority shall not automatically be considered a lost package attributable to uCarry or the Courier.

uCarry shall, where legally permitted and reasonably practicable, cooperate with the customer and relevant authorities in providing available shipment documentation.

Nothing in these Terms requires uCarry or a Courier to interfere with, obstruct, conceal information from, or otherwise act contrary to the lawful instructions of a governmental, customs, security, or law-enforcement authority.

The value declared by a customer when submitting a shipment is provided for customs, documentation, risk-assessment, and other operational purposes. A customer’s declaration of the value of an item does not, by itself, constitute insurance or create an obligation for uCarry to reimburse the customer for the full declared value in the event of loss, theft, damage, delay, seizure, or non-delivery.

Subject to applicable law, uCarry’s financial liability for an eligible lost or damaged shipment shall be limited to the amount specified in uCarry’s applicable Claims and Liability Policy, regardless of the declared value of the shipment, unless the customer has purchased or otherwise obtained additional shipment protection expressly covering the shipment.

Where applicable, compensation shall be based on reasonable evidence of the item’s actual value and shall not exceed the applicable liability limit.

uCarry may, where available, offer customers the opportunity to purchase additional shipment protection or insurance for eligible shipments.

Any such protection shall be subject to separate terms, coverage limits, exclusions, deductibles, documentation requirements, and claims procedures disclosed to the customer before purchase.

Payment of additional shipment protection fees does not guarantee payment of a claim where the shipment or circumstances giving rise to the claim fall within an applicable exclusion.

uCarry reserves the right to establish maximum declared values, liability limits, additional screening requirements, special packaging requirements, additional fees, or restrictions for high-value items, including but not limited to mobile phones, computers, electronics, jewelry, watches, precious metals, important documents, and other items determined by uCarry to present an increased risk.

uCarry may refuse to accept any shipment whose value exceeds uCarry’s applicable limits.

In the event of a claim, the customer may be required to provide reasonable evidence establishing ownership and the actual value of the item, including receipts, invoices, purchase records, photographs, serial numbers, or other supporting documentation reasonably requested by uCarry.

The amount stated by the customer on the shipment declaration shall not, by itself, constitute conclusive proof of the item’s value.

Subject to applicable law and the specific terms of any shipment protection or insurance purchased, uCarry may exclude or limit compensation where loss or damage results from circumstances including:

Except where otherwise required by applicable law or an applicable international convention, uCarry’s liability for the loss of, or physical damage to, an eligible shipment shall be limited to the lesser of:

Where applicable law or an international convention establishes a mandatory liability amount that cannot lawfully be reduced by agreement, the applicable mandatory limit shall prevail over the CAD $100 standard liability limit.